Date

March 2023

Sector

The RYA (Royal Yachting Association) offers multiple membership types, which can be confusing for users trying to understand the differences and choose the right one.

The RYA team asked us to redesign their membership page to clarify the differences; we switched from a paragraph for each option to a succinct list of bullet points.

This new approach worked very well for the RYA and their customers, with customer satisfaction improved.

Incorporating our newly designed blocks for each membership level, our team designed a custom user experience that allows users to complete the sign-up process without leaving the page.

Clearer calls to action, a more modern interface and bolder graphics made our redesign look fresher than the existing page.

Not only are we delighted with the results achieved, but we’re also impressed with how they engaged with the business’ stakeholders to develop a creative, yet devilishly simple, solution to a problematic part of our membership sign up process

Case studies