Customer satisfaction audits that build advocates
Don’t guess how your customers feel: know for sure.
We use tools like Microsoft Clarity and direct feedback loops to audit satisfaction levels, providing you with a clear plan to improve customer retention and ensure your reputation remains second to none.
Perfect for:
Understanding the real truth behind your reputation
In an era of instant online reviews, your reputation is your most valuable currency. Our customer satisfaction audit goes beyond basic star ratings to uncover the “why” behind your customer sentiment.
We use a mix of direct feedback loops and subtle behavioural tracking to see where your service delivery meets (or misses) expectations.
This is a transparent look at your business through the eyes of the people who pay the bills. We identify recurring pain points in your service and highlight your “superpowers” to leverage in future marketing.
This audit provides you with a clear roadmap to improving retention and turning satisfied customers into vocal brand ambassadors.
What’s included
The truth behind your reputation
- Review analysis beyond star ratings
- Direct feedback loops
- Behavioural insights
- Where service meets or misses expectations
- A transparent report
- Practical recommendations
Who this is for:
Reputation is everything in the UK market. This service is for companies that value their brand equity and want to move from anecdotal feedback to concrete, actionable sentiment data.
Consumer brands experiencing a plateau in growth who need to understand if service quality is the silent killer of their referral rates.
Hospitality and leisure operators who rely heavily on public reviews and want to implement a systematic way to monitor and improve guest happiness.
Public sector bodies who need to meet strict KPIs regarding user experience and service accessibility for their customers.
Transport operators who need to meet strict KPIs regarding user experience and service accessibility for their passengers.
Trusted by operators and brands including
How we work
A partnership that keeps improving
Marketing consultancy isn’t a project with an end date. It evolves over months as we learn what works for you.
01
Discovery and an audit
A free 30-minute call, then an audit of your current marketing, so everything that follows starts from facts, not guesses.
02
A monthly retainer
A set monthly amount for an agreed number of hours, typically five, 10, 25 or 50. Unused hours roll over for up to three months.
03
Review, report, adjust
A strategy call each month to review results and agree the next focus, plus a monthly report on what worked and what changed.
Trusted by leaders
We pride ourselves on building lasting relationships. Hear from the industry leaders who have used our expert guidance and specialised skills to solve complex problems, drive sustainable growth and scale their operations.
★★★★★
We’re very happy. Fruit Bowl Co worked incredibly hard to improve our website, and sales increased by more than 44%. They continue to impress us with their skills, more than four years into our partnership.
Debbie Jones, Hildon
★★★★★
We are delighted with the results Fruit Bowl Co achieved, and we’re also impressed by how they engaged with stakeholders to develop a creative yet elegant solution to a problematic part of our membership sign-up process.
Ben Holloway, RYA
★★★★★
We urgently needed to migrate to a new web platform and add features that would give our team and members greater control. Fruit Bowl Co delivered quickly, efficiently, and on budget! We’re delighted, and so are our members.
Carol Paddison, EBA
Our work
A few things we’ve made
Actionable insights that align with your goals through expert audits & strategic planning
Questions
Frequently asked questions
Everything you need to know about customer satisfaction audits. Still not sure? Book a free call and ask us.
Is this suitable for transport operators?
Yes. Bus and coach operators are one of the sectors this audit is designed for, alongside consumer brands, hospitality and the public sector.
How much will it cost?
Every project gets a fixed quote before we start, after a free 30-minute call to understand what you need. As long as the brief stays the same, the quote is what you pay.
Got a project in mind?
Tell us what you need, and we’ll show you how we’d help.