This policy applies in addition to the terms set out in our standard terms and conditions policy. This policy is valid from 1st January 2026.

Summary

We believe a retainer agreement is an excellent way for us to work with you – having a pre-agreed allocation of hours avoids the hassle you face of getting additional costs approved by your management teams and allows us to work with you in a much more agile approach.

The retainer agreement between you and us (The Very Creative Fruit Bowl Limited) provides you with clear oversight of the work we will be doing for you and allows you to take complete control of the process.

Unless otherwise specified in a contract with you, these terms apply forthwith.

Financial commitments

Allocation

The number of hours and total cost of these hours will be defined in your invoices. These will, typically, be the same every month.

Our typical retainer agreements are for 5, 10, 25 or 50 hours per month.

Rollover

Hours can be rolled over for up to three months; after this, they expire.

Adjustments

Additional hours can be added on a pro-rata basis at your agreed hourly rate.

Reducing the monthly hours requires two calendar months’ written notice.

Reviews

A monthly planning and review call can be held to evaluate completed work and plan for the next calendar month. This is optional. Time for this call will be deducted from your retainer hours.

Work covered

The retainer covers Fruit Bowl Co’s time only and cannot be used for third-party costs, such as plugins or stock images.

Examples include:

• Website maintenance: Security updates and version updates.
• Fixes & development: Rapidly fixing website issues or adding new features.
• Consultancy & design: Advice on Google Analytics, marketing strategies, or print and digital design assistance.
• Third-party integration: Coordinating with other organisations to integrate business features, including automations with CRMs and Make.com.

Payment terms:

Retainer agreement invoices are typically issued with zero days’ notice. They are due on receipt.

Payment will be due on the 1st day of every month. If payment is not received by the 7th of the month, services may be suspended.

These terms operate in addition to the terms set out in our standard terms and conditions.